It’s Not My Problem IS Your Problem
How often do you hear someone say, “It’s not my problem.” Well, that line of thinking is the problem. A problem for one part of the organization always impacts you.
If you are in sales, do you not think problems in customer service impact you? Try selling for an organization that has poor service levels.
Are you in supply chain? Do you ignore accounts payable issues? Try getting credit from a supplier that always gets paid 60 days late.
Too much focus is on the task at hand. Everyone in the organization needs a basic understanding behind the theory of your business. By having a clearer view of the interdependencies we can all see that one group’s problem is everyone’s problem. As managers we must enforce accountability, flatten the organization and properly apply empowerment.
Give your folks some latitude and you’ll see an increase in ownership and pride in the outcome.
Am I full of it? Let me know in the comments.