The Art of the Flow
Flow charts are one of the many weapons for the project management ninja, but like a samurai sword, can be dangerous if not used with caution. When used properly flow charts are an excellent tool to document processes, identify inefficiencies, and improve communication. Unfortunately, if they are not clear or the audience is not kept in mind flow charts can cause confusion and provide little value. I’m going to explain the format, software, and uses that have proven successful for me.